Any customs or import duties charged on delivery are solely the responsibility of the customer. Please allow additional shipping time for deliveries to exceptional locations that are hard to reach, and also during busy periods such as Christmas. All carriers deliver during normal business working hours and may require a signature on receipt, so please ensure your order is delivered to an address where someone will be available to accept it.
We do our best to ensure that the products that you order are delivered to you in full and according to your specifications. However, should you receive an incomplete order, or items different from the ones you ordered, or there is some other reason why you are not satisfied with the order, you may return the order, or any products included in the order, and receive a full refund for the items. Please take reasonable care of the goods whilst in your care. Any goods returned must be in a resaleable condition. Our customer care will send you specific instructions on how to ship the return package s to the retailer s.
Please do not ship the return package before you receive the instructions. Goods must be returned without undue delay and in any event not later than 14 days after notifying us of your cancellation. If you are returning products to several retailers, you should distribute the products accordingly and send the products to those retailers who shipped them to you initially.
We strongly recommend that you use registered mail and insure any high-value packages , since neither Fruugo nor the retailer take responsibility for shipments that are lost or damaged during return transportation. Please ensure you retain a proof of postage receipt so in the unlikely event your parcel goes missing, you will have proof you sent it. You will be refunded within 14 days of the retailer receiving back the goods. We will notify you by e-mail once the products reach the retailer and are accepted for return.
Where a retailer has offered to collect the goods, you will be refunded within 14 days of cancelling your contract. Unless a product or products you wish to return arrived to you damaged or faulty, you are responsible for the return transportation costs. Om boka. Ta kontakt med Kundesenteret. Avbryt Send e-post. Alice Hansen.
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